SHIPPING & RETURNS POLICY

1. Order Processing Time:

   • Bulk orders typically take 10 Weeks to process, depending on the order size and customization requirements. We will provide an estimated shipping date upon order confirmation.

2. Shipping Methods:

   • We offer various shipping options, including sea and air freight. The choice depends on the customer's preference, budget, and delivery urgency.

   • Shipping costs are calculated based on order size, weight, and destination. These costs are either included in the order quotation or billed separately.

3. Customs and Import Duties:

   • Customers are responsible for any customs and import duties applicable in their country. FORMSPACE will provide all necessary documentation to facilitate customs clearance.

4. Delivery and Tracking:

   • Once shipped, customers will receive a tracking number to monitor the shipment's progress.

   • Delivery times vary depending on the destination and shipping method.

5. Packaging:

   • All items are securely packaged to prevent damage during transit. Special care is taken for delicate items.

6. Insurance:

   • Shipping insurance is recommended and can be arranged at an additional cost to protect against loss or damage during transit.

                                   Returns Policy

1. Damages and Defects:

   • In case of receipt of damaged or defective items, customers must notify FORMSPACE within 10 days of delivery. Please provide photographic evidence of the damage.

   • Claims will be assessed, and, if validated, we will arrange for a replacement or repair at no additional cost.

2. Return Conditions:

   • Due to the custom nature of bulk orders, returns are generally not accepted unless items are damaged or defective upon arrival.

   • Returned items must be in their original packaging and condition.

3. Refunds:

   • Refunds for valid claims will be processed in the form of credit for future purchases or as a refund to the original payment method, as per the agreement.

4. Cancellations:

   • Order cancellations are only possible before production begins. Once production has commenced, cancellations may incur costs, which will be determined based on the stage of production.

Contact Information: For any queries regarding shipping and returns, please contact us at info@formspace.store